MXM Support

My game is crashing/freezing

If you’re experiencing any Crashing or Freezing issues with your game we recommend first trying the following steps:

Repair the Game Client

This can be done by clicking on the File Check option in the bottom right-hand corner of the NCSOFT Game Launcher window.




Crashing and Freezing issues can sometimes be caused by 3rd party programs interfering with the game client. If you’re experiencing crashing or freezing we recommend you try disabling all 3rd party programs to see if it has any effect on your issue.  To do so you can reference the KB article listed here.

Open a ticket

If none of these steps were helpful to you please open a support request with the Technical Support department.  We recommend that first you run a DXDIAG and attach those results to your support ticket.


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